Refund Policy

This page sets out the refund rules from section 5 of our Terms of Service, which govern your use of Neolemon.

1. Subscriptions

Subscription payments are non refundable once the Service has started and credits have been made available to the user.

2. Credit Packs

Credit packs and any used or unused credits are non refundable.

3. Duplicate Charges and Technical Errors

Refunds for subscription fees may be issued in cases of duplicate charges or technical errors.

4. Requests Within 24 Hours

If a refund request is submitted within 24 hours of the subscription charge and no credits have been used, we may review the request as a goodwill gesture. Refund requests submitted after this period will not be reviewed or approved.

5. Right of Withdrawal

By completing a subscription purchase, you acknowledge and agree that the Service begins immediately upon payment and that you waive your right of withdrawal once credits are made available.

6. Account Termination

If your access is suspended or terminated for violating our Terms of Service or content policy, this may include loss of access to all generated content, unused credits, and subscription time. No refunds will be issued in such cases.

7. Cancelling Your Subscription

Subscriptions renew automatically unless canceled before the billing date. You can cancel at any time from your account settings.

8. How to Request a Refund

Send your request to support@neolemon.com from the email address on your Neolemon account.